Version History
Here you can find the changelog of Help Scout since it was posted on our website on 2021-12-11.
The latest version is 2024.6 and it was updated on soft112.com on 27 April, 2024.
See below the changes in each version:
version 2024.6
posted on 2024-04-24
In this latest update, you can now see when a conversation has been snoozed. Full snooze functionality will be included in an upcoming release, so stay tuned!
version 2024.5
posted on 2024-04-15
In accordance with our supported browser and system requirements, Help Scout officially supports Android 11 and newer, focusing on fixing issues and adding features for these versions. The app can still be installed on devices with Android 8 or higher, but for the best experience and latest updates, upgrading is recommended.
Additionally, we've fixed a rare issue with swipe gestures for navigating between conversations.
version 2024.4
posted on 2024-03-27
We've resolved issues related to the system gesture navigation that hindered some users from swiping to navigate between conversations. Additionally, we’ve made some internal changes and minor UI tweaks to how we present draft reply threads.
version 2024.3
posted on 2024-03-07
In this updated version, we've addressed an intermittent issue where the application failed to load conversation details properly. Sorry about that!
version 2024.2
posted on 2024-02-16
Oh, hello there, Hide Threads. Welcome to the mobile app!
Now, you have the power to hide threads whenever you need, ensuring they won't be included in your replies. Once you've hidden a thread, it won't show up in your previous responses to the customer. This feature gives you even more control over your conversations!
version 2023.15
posted on 2024-02-13
In our latest update, we have successfully rectified a troublesome bug that was affecting users on older Android devices, particularly those using Android 11 and below. This bug resulted in some users being unexpectedly logged out of the app. Rest assured, this issue has been resolved in the recent update.
Please note, if you were impacted by this problem, you may need to log in again. We recommend updating to the newest version of our app for an improved and uninterrupted experience.
version 2023.13
posted on 2023-12-06
With this new version, teams can manage and respond to Instagram direct messages from the Help Scout Android app, making it easier than ever to respond to customers.
We have also added the ability to access customers' phone numbers through their profile screen, making it easy to start a phone call with just a few taps.
version 2023.12
posted on 2023-11-16
We've taken the easiest-to-use inbox and made it even more intuitive, optimized for legibility and focus. With higher contrast colors, the experience is modern and innovative.
version 2023.11
posted on 2023-10-18
In this new release, we've fixed an issue that caused the compose screen to not close as expected when the user rotated the screen, or when the phone was low on resources.
On top of that, we’ve made some internal changes and minor UI tweaks.
version 2023.10
posted on 2023-09-08
We've fixed a glitch that showed some users an "You are offline" message even when they were online. That's all sorted now, and the app shows your real connectivity status.
On top of that, we've made some behind-the-scenes tweaks and improvements.
version 2023.09
posted on 2023-06-19
In this updated version, we have made some minor enhancements to the user interface of social channel conversations providing clearer visual cues when a conversation has expired.
version 4.12.0
posted on 2023-06-06
In this new release, we took care of an uncommon crash when viewing conversation lists.
version 4.11.0
posted on 2023-04-26
With this update you can add new email addresses to customers directly from the customer profile screen making customer management a breeze.
Just select the "Add Email" option, type the new email address and you’re all set!
version 4.10.0
posted on 2023-04-13
We've made some UI tweaks to enhance your experience. You might notice a few small changes here and there.
version 4.9.1
posted on 2023-03-28
• You can now use Saved Replies in plain text format when replying to a Messenger conversation.
• You can forward Messenger conversations just like any other conversation type!
Fixed:
• When creating a new reply, note, forward, or new conversation, the status and assignee are now consistent with both the browser experience, and your Mailbox settings.
• The app no longer crashes if you use the “New Message” shortcut on Android home screens.
version 4.0.0
posted on 2022-04-27
New
- New feature alert! You can now view the conversation history from the customer profile screen. Enjoy!
Fixes
- Using landscape mode while replying no longer results in an unexpected error.
- The compose message screen no longer shows a dark background that compromises readability for some users.
- Users are no longer taken to the wrong conversation when tapping on "Show forwarded conversation" or "Show original conversation" under certain conditions.
version 3.4.0
posted on 2022-04-07
Not much to see here this time, so we'll just wish you a great week. Huzzah!
version 3.3.0
posted on 2022-01-31
This release contains under the hood performance and stability improvements
version 3.1.1
posted on 2022-01-31
With this new version, we've rebuilt the foundation of the reply, forwarding, add note, and new conversation screens to improve stability and performance.
version 3.0.8
posted on 2021-12-15
With this new version, we've made the following changes:
Fixed:
- Attachments no longer open twice after being tapped.
- Now you can send a new conversation when using a saved reply.
- User names no longer appear twice in the conversation assignee screen.
